sportsbook Privacy Policy

This page describes what we collect when you use sportsbook and how we keep that data protected. We process personal information to verify your identity, process deposits and withdrawals through payment partners like DANA, e-wallet, mobile banking, and local paymentand maintain the security of your account. Our policy sets out how we handle that data, who may access it, and the rights you hold over your information.

We take your privacy as seriously as we take account verification. Your data is encrypted in transit and at rest. We undertake to process only what is necessary, to retain it only as long as required, and to delete it when no longer needed. This policy applies to all access points: web, mobile app, and live-dealer sessions on sportsbook.

What we collect and how we use it

When you register on sportsbook, we collect your email, phone number, full name, and date of birth. We require this to comply with know-your-customer (KYC) rules. We also collect your identity document number (KTP or passport) to verify you are the account holder and that you are not restricted from using sportsbook in your jurisdiction.

We collect payment data: the bank account, e-wallet account number, or payment app reference (such as a QRIS code scan history) you provide to deposit funds. We do not store your card number or e-wallet password. Deposit and withdrawal requests are forwarded to our payment partner processors (banks, e-wallet providers, and payment aggregators) who handle the transaction. We retain a record of the transaction (date, amount, status, and the masked account reference) for account reconciliation and dispute resolution.

We collect behavioral data: your login time and IP address, games or markets you view, bets you place (if applicable), and withdrawal requests you submit. This helps us detect fraud, enforce account limits, and prevent money-laundering. We also collect technical data: your device type, browser version, and operating system to diagnose crashes and improve the app experience.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences (such as language and currency display). These cookies expire when you close the browser or after a set inactivity period. We do not use advertising or third-party tracking cookies on sportsbook. Analytics tools we use (such as server logs and error monitoring) do not identify you personally; they aggregate usage patterns to help us maintain uptime and fix bugs.

Your rights and our commitments

We store your data on servers located in Singapore and Indonesia. These servers may sit outside your jurisdiction, but we apply the same encryption and access controls regardless of location. We share your personal data only with:

We do not sell your data to advertisers or data brokers. We do not share your name, phone, or email with sports leagues, betting syndicates, or media. We will disclose your data to law enforcement only if legally required by court order or a warrant from Indonesian authorities.

You may request access to your data, correct inaccuracies, or ask for deletion once your account is closed and all transactions settled. Submit requests to our support team via the contact form on sportsbook. We will respond within 30 days. You also have the right to disable two-factor authentication (though we recommend you do not), update your password, and request a full withdrawal of all funds to close your account.

If you believe we mishandled your data, you may lodge a complaint with Indonesia's Personal Data Protection Authority or contact us directly. We undertake to investigate and respond within 60 days. We review this policy annually and will notify you of material changes via email or a banner on sportsbook.

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